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Test Win Academy

Terms & Conditions

Operated by Eduquiz Techno Inspire Pvt. Ltd

Effective Date: November 04, 2025

1. Acceptance of Terms

1.1 Binding Agreement

By accessing, registering for, or using the TestWin Academy website, mobile applications, or any other online or digital services offered by the Company (collectively referred to as the “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”) together with the Privacy Policy and any additional guidelines, rules, or policies that may be published on the Platform from time to time. These documents collectively form a legally binding agreement between you (the “User”, “you”, or “your”) and Eduquiz Techno Inspire Pvt. Ltd. (the “Company”, “we”, “our”, or “us”). Your access to and use of the Platform signifies your voluntary consent to comply with and be legally bound by all provisions herein.

1.2 Acceptance and Scope of Use

a.

If you do not agree with any part of these Terms or the Privacy Policy, you must immediately discontinue use of the Platform and its Services.

b.

By continuing to use, access, or interact with the Platform—including by browsing, registering an account, submitting information, or participating in tests, contests, or learning activities—you are deemed to have accepted and agreed to all Terms as amended from time to time.

c.

Your acceptance applies regardless of whether you are accessing the Platform as a registered user, guest, student, parent/guardian, educator, or institutional partner.

1.3 Amendments and Revisions to the Terms

a.

The Company reserves the absolute right to modify, update, or replace these Terms, either wholly or partially, at any time at its discretion to reflect business, operational, technical, or legal changes.

b.

Any material changes to these Terms will be communicated through reasonable means such as prominent notices on the Platform, email notifications to registered users, or in-app alerts.

c.

Unless otherwise specified, revised Terms become effective immediately upon publication on the Platform. Your continued use of the Platform after such publication constitutes conclusive acceptance of the revised Terms.

d.

The Company encourages users to review these Terms periodically to stay informed of their rights and obligations. If you disagree with any revised provision, your sole remedy is to cease accessing or using the Platform.

1.4 Supplementary Agreements and Policies

Certain Services, features, or programs (such as contests, premium subscriptions, or scholarship modules) may be subject to additional terms, guidelines, or policies (“Supplementary Terms”). In the event of any conflict between these Terms and the Supplementary Terms, the latter shall prevail solely with respect to the specific Service to which they apply.

1.5 Legal Capacity and Authority

By accepting these Terms, you represent and warrant that:

a.

You have the legal capacity and authority to enter into this agreement;

b.

All information provided during registration is accurate and complete; and

c.

If you are accessing the Platform on behalf of another individual (e.g., a minor student) or an institution, you have obtained the necessary authorization or consent to do so, and you agree to bind such person or entity to these Terms.

2. About the Service

2.1 Nature and Scope of Services

TestWin Academy, operated by Eduquiz Techno Inspire Pvt. Ltd., is an educational technology platform that offers interactive, test-based learning solutions designed to help students prepare for a wide spectrum of competitive examinations and school board assessments. The Platform facilitates self-paced learning, practice, performance tracking, and evaluation through digital tools, assessments, and contests. These Services are intended to supplement academic preparation and promote conceptual understanding, accuracy, and confidence among learners.

2.2 Representative Features and Offerings

Depending on your account type, region, and access level, the Platform may provide some or all of the following Services and functionalities:

a.

Online Mock Tests and Practice Assessments — Structured test simulations aligned with the syllabus and exam pattern of various boards and competitive examinations.

b.

Adaptive Quizzes and Learning Modules — AI-driven, level-based question sets and personalized learning suggestions based on user performance.

c.

Live and Recorded Contests — Timed challenges, national-level competitions, and thematic quizzes that enable learners to test their knowledge against peers in real time or asynchronously.

d.

Curated Question Banks and Topic-Wise Packs — Categorized repositories of subject-specific or exam- specific questions designed by subject-matter experts.

e.

Leaderboards, Rankings, and Badges — Comparative scoring and gamified recognition tools for motivating students and benchmarking performance.

f.

Performance Analytics and Dashboards — Insightful reports highlighting key metrics such as accuracy,time management, progress trends, and topic-wise proficiency.

g.

Doubt-Resolution and Mentorship Support — Interactive forums, expert-assisted clarifications, or tutor- led sessions (where available) to facilitate better conceptual understanding.

h.

Learning Insights and Recommendations — Smart analytics-driven feedback to help students refine study strategies, identify weak areas, and improve outcomes.

These examples are illustrative and not exhaustive. The actual Services and features accessible to a user depend on their subscription plan, contest participation, and account privileges.

2.3 Modifications, Updates, and Access Conditions

a.

The Company reserves the right, at its sole discretion and without prior notice, to add, modify, suspend, or discontinue any aspect of the Services, features, or content available on the Platform.

b.

Certain features may be restricted by geography, age, education level, or regulatory requirement, and may require identity verification, payment, or institutional enrollment to access.

c.

The Company may introduce beta features or trial functionalities that are experimental in nature and subject to withdrawal or modification without obligation to maintain continuity.

d.

Maintenance, upgrades, or server issues may temporarily affect availability. The Company shall make reasonable efforts to restore full functionality promptly.

2.4 No Academic Guarantee or Outcome Assurance

a.

While the Platform is designed to enhance examination readiness and learning outcomes, the Company does not guarantee or warrant any specific score, rank, grade, admission, scholarship, certification, or employment opportunity as a result of using its Services.

b.

Success in examinations depends on numerous factors beyond the Company’s control, including user effort, study habits, external conditions, and official evaluation standards.

c.

The Platform’s analytics, rankings, or insights are indicative and informational only and should not be construed as professional academic or career advice.

2.5 Third-Party Content and Educational Material

Some tests, question banks, or study materials may include references or content contributed by educational partners, publishers, or external experts. The Company makes reasonable efforts to verify accuracy but does not assume liability for errors, outdated information, or third-party intellectual property contained therein.

2.6 Service Availability and Technical Limitations

Access to the Platform requires a compatible device, updated browser or app version, stable internet connection, and adequate system permissions (e.g., camera/microphone for proctored contests). The Company is not responsible for reduced functionality or service disruption caused by user device issues, connectivity failures, or third-party network outages.

3. Eligibility & Use by Minors

3.1 Age Threshold and Legal Capacity

a.

To register and use the Platform independently, you must be at least eighteen (18) years of age and possess the legal capacity to enter into a binding agreement under the laws of India.

b.

Users who are below eighteen (18) years of age (“Minors”) may only use the Platform under the supervision and consent of a parent or legal guardian, who accepts full responsibility for compliance with these Terms.

c.

By permitting a Minor to use the Platform, the parent or guardian acknowledges and agrees that all activities carried out by the Minor shall be deemed to have been conducted under their supervision and consent.

3.2 Parental Supervision and Responsibility

a.

Parents or guardians registering on behalf of a Minor, or providing consent for their use of the Platform, must:

  • Review and accept these Terms and the Privacy Policy on the Minor’s behalf;

  • Monitor the Minor’s activity, engagement, and communications on the Platform; and

  • Ensure that the Minor uses the Platform safely, responsibly, and ethically, without breaching any contest rules or community guidelines.

b.

The Company shall not be held liable for any misuse, misconduct, or unlawful activity committed by a Minor using the Platform with or without parental supervision.

3.3 Identity and Age Verification

a.

The Company reserves the right to request identity, age, or eligibility verification at any time to comply with legal, academic, or contest-related requirements. Such verification may include submission of:

  • A government-issued photo ID (such as Aadhaar card, passport, or school ID),

  • A letter or certificate from a recognized school or institution, or

  • Parent/guardian documentation confirming consent and relationship to the Minor.

b.

Verification may be mandatory for participation in certain contests, awards, leaderboards, scholarships, or cash-equivalent prizes where eligibility criteria or regulatory compliance must be established.

c.

The Company may temporarily suspend access or withhold rewards pending completion of verification or compliance checks.

3.4 Accuracy and Completeness of Information

a.

You agree to provide truthful, current, and complete information during registration and while using the Platform, including but not limited to your full name, date of birth, email address, phone number, educational institution, and grade/class.

b.

You must promptly update your account profile whenever there is a change to your personal, academic, contact details.

c.

The Company reserves the right to deny access, restrict functionality, or modify privileges if incomplete or inaccurate information is detected.

3.5 Misrepresentation, Impersonation, and Fraud

a.

Any attempt to impersonate another individual, falsify identity, age, or affiliation, or misrepresent personal information shall constitute a material breach of these Terms.

b.

In such cases, the Company may, at its sole discretion:

  • Suspend or permanently terminate the user account

  • Invalidate contest entries, results, or awards obtained through misrepresentation;

  • Disqualify the user from ongoing or future events; and/or

  • Report the incident to relevant authorities, educational institutions, or parents/guardians

c.

The Company shall not be liable for any loss, forfeiture, or damages resulting from actions taken under this clause.

3.6 Institutional and Group Accounts

In cases where a school, coaching center, or educational institution registers multiple students collectively, the institution shall be deemed the responsible entity for ensuring that each participating student meets the applicable age, consent, and eligibility requirements. The Company may require institutional authorization or documentation to verify legitimacy.

4. Account Registration, Security & OTP Verification

4.1 Registration Requirements

a.

To access certain Services, features, or contests on the Platform, you are required to create a registered user account using a valid email address and mobile number.

b.

During registration, you will be asked to verify your identity through a One-Time Password (OTP) sent to your registered mobile number or email address. This verification process helps prevent unauthorized access, identity fraud, and misuse of the Platform.

c.

The Company reserves the right to reject, deactivate, or suspend any registration if the provided information is found to be false, incomplete, or misleading, or if the registration process violates any applicable law or policy.

4.2 Accuracy and Authenticity of Account Information

a.

You must ensure that all account-related information, including name, age, contact number, and email address, is accurate, current, and verifiable.

b.

Providing false, outdated, or unverifiable contact details may lead to restricted access, suspension, or termination of your account.

c.

The Company may, at its discretion, perform periodic verification checks to confirm account authenticity and prevent fraudulent use.

4.3 Credential Responsibility and Confidentiality

a.

You are solely responsible for maintaining the confidentiality, security, and integrity of your account credentials, including your username, password, OTPs, and linked authentication details.

b.

All actions performed through your account are presumed to be authorized by you, and you agree to be held liable for such actions.

c.

You must not share your password, OTP, or authentication codes with any third party. The Company strongly recommends using unique and secure passwords and updating them regularly.

4.4 Prohibited Account Sharing and Misuse

a.

Sharing of login credentials or granting access to multiple individuals through a single paid or registered account is strictly prohibited, unless the Company has explicitly authorized such usage in writing (e.g., for institutional or group licenses).

b.

Unauthorized account sharing may result in:

  • Immediate suspension or termination of the account,

  • Revocation of all paid features, and

  • Forfeiture of any subscription benefits, awards, or rankings associated with the account.

c.

The Company reserves the right to monitor login sessions, IP usage patterns, and device information to detect account misuse or credential sharing.

4.5 Reporting Unauthorized Use and Security Breaches

a.

If you believe that your account has been compromised, accessed without authorization, or is being used fraudulently, you must immediately notify the Company’s support team via the contact details provided in Section 25 or the Platform’s Help/Support page.

b.

You should also promptly reset your password and follow recommended account recovery or two-factor authentication procedures as guided by the Company.

c.

The Company will take reasonable steps to investigate and secure affected accounts; however, resolution timelines may depend on the nature and extent of the reported incident.

4.6 Company Rights and Protective Actions

a.

The Company reserves the right to suspend, lock, or restrict an account temporarily if unusual or suspicious activity is detected, including multiple failed login attempts, IP mismatches, or simultaneous logins from different locations.

b.

Access may remain suspended until the issue is resolved and identity verification is completed.

c.

If investigation confirms that the activity was unauthorized, the Company may assist in account recovery and apply additional security measures to prevent recurrence.

4.7 Liability Limitation

a.

The Company shall not be held responsible for any loss, damage, or unauthorized transaction resulting from your failure to maintain account security, protect passwords, or comply with reasonable security practices.

b.

You agree that you shall indemnify and hold harmless the Company, its directors, employees, and service providers from any claims, liabilities, or damages arising due to misuse of your credentials or negligence in safeguarding your account.

c.

The Company’s total liability for any account-related issue shall, in no event, exceed the amount actually paid (if any) by you for the Service during the six (6) months preceding the incident.

4.8 Account Deactivation or Closure

a.

You may request deactivation or permanent deletion of your account by contacting the support team, subject to verification and applicable retention policies outlined in the Privacy Policy.

b.

Upon closure, you will lose access to all paid features, history, and performance data associated with the account.

5. Contest Rules, Academic Integrity & Proctorings

5.1 Honest Participation and Academic Integrity

a.

The Company upholds the highest standards of fairness, ethics, and transparency in all tests, quizzes, and contests conducted on the Platform. Participants are required to attempt all assessments independently and in good faith, without resorting to any form of misconduct or unfair advantage.

b.

The following actions constitute violations of academic integrity and are strictly prohibited (the list is illustrative and not exhaustive):

  • Impersonation or proxy participation, including logging in or attempting a test on behalf of another person;

  • Collaboration, communication, or information exchange with others during an ongoing contest, whether online or offline;

  • Use of unauthorized notes, reference materials, devices, calculators, secondary screens, or any nonpermitted aid;

  • Screen sharing, tab switching, multiple logins, or use of multiple devices during the same assessment to gain an advantage;

  • Automated assistance, including the use of bots, emulators, screen readers, macro tools, or AI-based solutions (unless explicitly permitted for accessibility or as part of a test feature);

  • Tampering with the Platform, manipulating network traffic, or attempting to exploit systemvulnerabilities;

  • Engaging in any behavior that compromises the fairness, confidentiality, or outcome of a contest.

c.

Users are expected to adhere to a Code of Academic Conduct, treating all participants, proctors, and the system with integrity and respect.

5.2 Proctoring Disclosures and Consent

a.

Certain tests, assessments, or contests may be proctored to maintain fairness and verify authenticity. Proctoring may be conducted through:

  • Live human monitoring, where a proctor observes test-takers in real time;

  • Automated or AI-based proctoring systems, which track behaviors indicative of potential violations; or

  • A hybrid system combining both human and automated supervision.

b.

Participants will receive advance notice before any proctored session begins. By proceeding with such a test, you explicitly consent to the monitoring measures described in the pre-test instructions.

c.

Depending on the nature of the assessment, proctoring may involve the temporary capture or analysis of:

  • Video and audio feeds from your device camera and microphone;

  • Screen recordings, screen metadata, or keystroke analytics;

  • Tab-switch events, facial recognition, and environmental noise analysis;

  • Device and browser information to detect multiple logins or suspicious activity.

d.

Automated proctoring systems may flag behaviors (e.g., gaze deviation, multiple faces, or prolonged tab absence) for manual review. No penal action will be taken solely based on automated data without human verification and review.

5.3 Data Collection, Retention, and Privacy Protections

a.

All data collected during proctoring or test monitoring shall be processed strictly in accordance with the Company’s Privacy Policy and applicable data protection laws (including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, where applicable).

b.

The purposes of processing such data include:

  • Verifying participant identity and preventing fraud;

  • Maintaining test integrity and ensuring fair competition;

  • Resolving disputes or handling appeals; and

  • Compliance with legal, academic, or audit requirements.

c.

Unless otherwise required for regulatory compliance, investigation, or dispute resolution, proctoring data is retained for a limited duration, typically up to ninety (90) days from the date of the assessment, after which it is securely deleted or anonymized.

d.

Participants with verified disabilities or accessibility needs may request reasonable accommodations (e.g.,adjusted camera use or timing). Such requests must be made in advance and supported by documentation. The Company will process any related personal or health data only with explicit and informed consent.

5.4 Consequences and Sanctions for Violations

a.

The Company maintains a zero-tolerance policy toward cheating, tampering, or misconduct in any form.

b.

Verified violations of contest rules, academic dishonesty, or breach of platform integrity may result in one or more of the following sanctions, at the Company’s sole discretion:

  • Immediate disqualification from the ongoing test or contest;

  • Annulment of scores, rankings, certificates, or awards obtained through unfair means;

  • Temporary or permanent suspension of the user’s account or restriction of contest access

  • Forfeiture of scholarships, prizes, or monetary rewards related to the violation;

  • Notification to parents, guardians, educational institutions, or relevant authorities for appropriate action;

  • Legal action where fraud, data manipulation, or breach of applicable laws is established

c.

Sanctions are applied proportionately based on severity, intent, and impact on other users or system integrity.

d.

The Company reserves the right to withhold certificates, badges, or awards pending investigation of alleged misconduct.

5.5 Investigation and Fair Process

a.

In cases of suspected violation, the participant will generally be given an opportunity to respond or provide an explanation before final action is taken, except in cases of egregious or repeated misconduct.

b.

The Company may review proctoring footage, activity logs, and metadata to determine the validity of any alleged breach.

c.

Investigations shall be conducted confidentially and fairly, and the Company’s findings shall be final and binding.

5.6 Appeal Procedure

a.

Participants who wish to challenge a disqualification, sanction, or contest result must submit a written appeal to the Company’s official support or grievance channel within forty-eight (48) hours of receiving the penalty or notification.

b.

The appeal must include:

  • A clear statement of grounds explaining why the decision should be reviewed;

  • Supporting evidence, such as screenshots, witness statements, or documentation; and

  • Accurate contact details for communication.

c.

The Company will acknowledge receipt of the appeal and aim to resolve it within a reasonable period, typically seven (7) to fifteen (15) business days, depending on complexity.

d.

During the appeal process, any provisional decisions, such as withheld prizes, suspension, or rank freezes, may remain in effect until the review is completed.

e.

The Company’s post-appeal decision shall be final, conclusive, and binding on all parties.

5.7 Disclaimer on System Limitations

a.

The Company takes all reasonable precautions to maintain the integrity of online testing environments but does not guarantee that proctoring systems are error-free or immune to false positives.

b.

Users are expected to cooperate fully with technical and proctoring procedures to minimize misidentification risks (e.g., ensuring good lighting, camera positioning, and stable internet).

c.

The Company shall not be liable for disciplinary measures arising from user negligence or failure to comply with technical instructions provided before or during the assessment.

6. Rankings, Awards & Certificates

6.1 How Rankings Are Determined

a.

All rankings, badges, leaderboards, awards, scholarships, and recognitions displayed on the Platform are calculated and assigned based on the Company’s proprietary algorithms, scoring systems, and contest- specific rules as communicated before or during the event.

b.

Factors that may influence rankings include, but are not limited to, accuracy, speed, time taken per question, participation window, tie-break conditions, penalties for incorrect answers (negative marking), and other performance metrics defined in the respective contest instructions.

c.

The Company ensures that such algorithms are uniformly applied to all participants within the same contest or batch. However, participants acknowledge that minor latency or network variations may occur due to differing user devices or internet speeds, and these shall not form the basis for claims or challenges to rankings.

d.

Rankings, scores, or badges displayed on the Platform are intended for academic benchmarking and motivational purposes only and may not reflect any official certification, endorsement, or qualification by a statutory or educational authority.

6.2 Result Review, Modifications, and Finality

a.

The Company exercises utmost diligence to ensure accuracy in the computation of results. However, it reserves the unrestricted right to review, re-evaluate, and correct results in cases of:

  • Technical system errors or data synchronization issues;

  • Integrity violations or proctoring anomalies;

  • Discrepancies in question data or answer keys; or

  • Any other irregularities discovered post-assessment.

b.

The Company may update rankings, revoke awards, or reissue certificates after such review.

c.

All such modifications shall be binding, conclusive, and final, and no claims for reinstatement or damages shall be entertained once a revised result is published.

6.3 Prize Eligibility, Verification, and Disbursal

a.

Eligibility for prizes, scholarships, or certificates shall be subject to the contest-specific terms, including age group, qualification level, or performance thresholds established by the Company.

b.

Before the release of any prize or award, participants may be required to undergo identity and eligibility verification, which may include submission of

  • A valid government-issued photo ID (such as Aadhaar, PAN, or passport);

  • Proof of enrolment from an educational institution;

  • Bank account or payment details for prize transfer; and

  • Any KYC (Know Your Customer) or TDS (Tax Deducted at Source) documentation required by applicable law

c.

The Company reserves the right to withhold or cancel disbursement if a participant:

  • Fails to submit the required documentation within the specified timeline;

  • Provides incomplete, inaccurate, or unverifiable details;

  • Is found to have violated contest integrity or eligibility rules; or

  • Is under active investigation for academic or technical misconduct.

d.

Once verification is complete, prize disbursal shall occur via the designated payment channel or method communicated to the participant.

6.4 Taxation and Regulatory Compliance

a.

Participants acknowledge that all prizes, awards, and monetary benefits offered through contests on the Platform may be subject to applicable Indian tax laws, including but not limited to the Income Tax Act, 1961.

b.

The Company reserves the right to deduct TDS (Tax Deducted at Source) or any other statutory levy from the prize amount before disbursement, wherever mandated by law.

c.

Participants are individually responsible for reporting such income, maintaining relevant documentation, and complying with all personal tax obligations.

d.

Where required, the Company may issue a TDS certificate or other supporting documents to the recipient for tax filing purposes.

6.5 Suspension or Withholding of Awards

a.

If a participant’s account, contest attempt, or ranking is under review for potential violations, the Company may temporarily suspend or withhold any pending award, certificate, or scholarship until the investigation is concluded.

b.

During such review, the Company shall notify the concerned participant via registered email or dashboard notification, indicating the reason for the delay and any documents required for clearance.

c.

In cases where misconduct is confirmed, all associated awards or certificates shall stand revoked or forfeited, and the participant may face additional disciplinary actions as detailed in Section 5 (Contest Rules and Academic Integrity).

d.

If the participant is cleared of all allegations, any withheld benefits will be released in due course without interest or compensation for delay.

6.6 Publication of Results and Acknowledgements

a.

The Company may, at its discretion, publish the names, ranks, or achievements of top performers on its official website, social media pages, newsletters, or promotional materials, subject to applicable privacy preferences and consent obtained at registration.

b.

Participants may withdraw consent for such publication by submitting a written request to the Company’s support or grievance officer. Upon verification, the Company will take reasonable steps to anonymize or remove the content from future publications.

6.7 Discretion and Final Authority

All decisions of the Company regarding eligibility, ranking methodology, prize determination, result publication, and verification shall be final, binding, and not open to appeal, except where an appeal process is expressly provided in the contest-specific rules.

7. Content & Intellectual Property

7.1 Ownership of Platform Content

a.

All materials, data, and creative assets made available on or through the Platform —including but not limited to test questions, solutions, explanations, graphics, text, videos, animations, software code, algorithms, databases, layouts, user-interface and user-experience designs (UI/UX), trademarks, logos, brand names, and service marks—are the exclusive property of Eduquiz Techno Inspire Pvt. Ltd. or its licensors, partners, or content contributors.

b.

All rights not expressly granted under these Terms are reserved by the Company.

7.2 Limited License to Users

a.

Subject to continued compliance with these Terms, the Company grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform and its content solely for your own educational and non-commercial purposes.

b.

This license does not confer any ownership rights or title in any intellectual property of the Company or its licensors.

c.

The Company may revoke this license at any time if you breach these Terms, misuse the Platform, or engage in prohibited conduct.

7.3 Prohibited Uses and Restrictions

You agree not to, directly or indirectly:

  • Copy, reproduce, republish, transmit, distribute, upload, publicly display, or otherwise make available any Platform content or material without the Company’s prior written consent;

  • Modify, adapt, translate, or create derivative works based on the Platform or any of its content;

  • Reverse-engineer, decompile, disassemble, or attempt to extract or reconstruct source code, object code, or algorithms of any software or system forming part of the Platform;

  • Use or authorize any automated means —including bots, spiders, scrapers, data-mining tools, or mass-download programs—to access, extract, or harvest Platform data;

  • Sell, rent, lease, license, sublicense, transfer, or commercially exploit any portion of the Platform, its data, or derived works;

  • Frame, mirror, or embed the Platform or its content within another website or service without written authorization; or

  • Remove, alter, or obscure any copyright, trademark, or proprietary notice displayed on the Platformor its materials.

7.4 User-Generated or Submitted Content

a.

Where the Platform allows you to post, upload, or submit any material —including feedback, suggestions, forum discussions, solutions, testimonials, reviews, or comments (collectively, “User Content”)—you remain the owner of such content but grant the Company a worldwide, perpetual, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, adapt, modify, publish, translate, distribute, and display that content in any medium for the limited purposes of:

  • Operating, improving, and promoting the Platform;

  • Responding to feedback or support requests; and

  • Showcasing success stories, testimonials, or learning insights (where consent is given).

b.

You represent and warrant that:

  • You either own the User Content or have obtained all necessary licenses, rights, and permissions to share it;

  • Your content does not infringe the rights (including intellectual-property, privacy, or publicity rights) of any third party; and

  • Your content complies with all applicable laws and these Terms.

c.

The Company is not obliged to monitor User Content but may, at its discretion, review, edit, remove, or

disable access to content that it deems unlawful, infringing, misleading, or otherwise objectionable.

7.5 Intellectual-Property Protection and Enforcement

a.

The Company vigorously protects its intellectual-property assets. Any unauthorized use, reproduction, or distribution of Platform materials shall be considered infringement and may result in immediate suspension or termination of your account, in addition to legal proceedings for damages and injunctive relief.

b.

The Company also respects the intellectual-property rights of others. If you believe that any content on the Platform infringes your copyright or other proprietary rights, you may submit a takedown notice to the Company’s designated agent with:

  • Your full legal name, contact information, and electronic signature;

  • A detailed description of the allegedly infringing material and its exact URL/location on the Platform;

  • Evidence of your ownership or authorization to act on behalf of the rights holder; and

  • A statement, under penalty of perjury, that the information provided is accurate and that you are the rightful owner or authorized agent.

c.

Upon receipt of a valid notice, the Company will promptly review and, where appropriate, remove or disable access to the infringing material, and notify the uploader.

d.

Details of the Company’s designated copyright agent, contact email, and mailing address are published on the Platform’s “IP Notice & Takedown Policy” page.

7.6 Third-Party Content and Licenses

a.

Certain materials, images, or tools on the Platform may include or rely on content licensed from third-party sources, open-source projects, or academic contributors.

b.

Such third-party materials are used in compliance with their respective licenses, and any associated acknowledgements or conditions will be displayed in the Platform documentation.

c.

You must comply with all license terms associated with any third-party components you access or use through the Platform.

7.7 Survival of Rights

All provisions of this Section 7—including the ownership, license restrictions, and enforcement clauses— shall survive termination or expiration of these Terms or your account, for as long as the Company or its licensors retain intellectual-property rights in the relevant materials.

8. User Content & Conduct

8.1 User Responsibility and Representations

a.

You are solely responsible for all content, materials, information, and communications (“User Content”) that you upload, post, transmit, publish, or display through the Platform, including but not limited to profile data, comments, discussions, answers, forum posts, contest submissions, feedback, or suggestions.

b.

You represent and warrant that all such User Content:

  •  Is accurate, truthful, and lawful;  Does not infringe upon any third party’s intellectual property, privacy, publicity, or contractual rights;  Is respectful, non-abusive, and consistent with the Platform’s purpose of promoting learning and academic integrity; and  Complies with all applicable laws, regulations, and these Terms.

c.

You acknowledge that any violation of this Section may result in the removal of your content, suspension or termination of your account, and potential legal action.

8.2 Prohibited Content (Illustrative List)

You agree that you will not post, share, upload, or transmit any User Content that falls into any of the following categories (the list is illustrative, not exhaustive):  Sexually explicit or pornographic material, or content containing nudity, obscenity, or graphic violence;  Hate speech, abusive language, or content that promotes discrimination, hostility, or violence based on religion, caste, gender, nationality, ethnicity, or any protected category;  Threats, harassment, defamation, bullying, stalking, or intimidation of any individual or group;  Content that encourages self-harm, suicide, or illegal or dangerous activities (such as substance abuse, hacking, or terrorism);  Private or sensitive personal information of others (e.g., addresses, phone numbers, passwords, account credentials, or private messages);  Malware, viruses, ransomware, or malicious scripts designed to damage or disrupt the Platform, its users, or their devices;  Content that infringes the copyright, trademark, trade secret, or proprietary rights of others;  False or misleading information, impersonation of another individual or entity, or misrepresentation of your affiliation; or  Any other content that, in the Company’s reasonable judgment, harms the integrity, reputation, or security of the Platform or its community.

8.3 Prohibited Activities (Illustrative List)

In addition to the above, you agree not to engage in the following activities on or in relation to the Platform:  Impersonation of another user, person, institution, or representative of the Company;  Automated scraping, crawling, or data extraction of Platform materials, contests, or user data using bots, scripts, or unauthorized APIs;  Sharing, selling, or soliciting account credentials or attempting to access another user’s account without authorization;  Spamming, phishing, unsolicited mass messaging, chain messages, or advertising unrelated services;  Attempting to bypass, disable, or manipulate proctoring mechanisms, firewalls, access controls, or security features;  Tampering with leaderboards, rankings, test results, or platform algorithms;  Using the Platform for political campaigning, propaganda, or fundraising without express written consent;  Attempting to interfere with or disrupt the normal operation, integrity, or security of the Platform’s infrastructure or networks.

8.4 Moderation, Review, and Removal of Content

a.

The Company reserves the right, but is not obligated, to monitor, review, edit, restrict, or remove any User Content at any time that it believes violates these Terms, applicable law, or community standards.

b.

Such moderation may occur through automated detection systems, manual review, user reports, or third-party moderation partners.

c.

Depending on the nature and severity of the violation, the Company may:

  •  Issue a warning or notice to the user;  Temporarily suspend or restrict account access;  Require content modification or deletion before reinstatement; or  Permanently ban the user from accessing the Platform.

d.

Removal or moderation decisions shall be made at the Company’s sole discretion, and the Company shall not be obligated to provide prior notice unless otherwise required by law.

8.5 Enforcement Procedure and Operational Process

The Company follows a structured and transparent enforcement workflow:  Detection: Violations may be detected through automated systems (AI-based moderation tools), user reports, or internal audits.  Triage & Evidence Collection: The Company’s compliance team reviews flagged content, gathers evidence (including logs, timestamps, IP data, and proctoring records), and classifies severity.  Action Determination: Depending on the findings, actions may include:

i.

Warning and education,

ii. Temporary suspension

iii.

Nullification of results or contest participation,

iv.

Permanent account termination,

v.

Escalation to legal or regulatory authorities.

  •  Notification: Where practical, affected users will be notified via email or in-app message outlining the reason, category of violation, and the appeal mechanism available.  Recordkeeping: The Company will maintain records of enforcement actions for audit, compliance, and dispute resolution purposes, typically for up to one year or as otherwise required by law.

8.6 Reporting Mechanism for Violations

a.

Users are encouraged to report inappropriate, unlawful, or abusive content or behavior using the Platform’s in-app reporting tools or by contacting the Support or Grievance Officer.

b.

Reports should contain:

  •  The specific URL or screenshot of the offending content;  The username or identifying details of the alleged violator; and  A brief description of the issue and grounds for the report.

c.

The Company may request additional information or supporting evidence to evaluate and act upon the report.

d.

All valid reports will be reviewed within a reasonable timeframe (typically 3–7 business days).

8.7 Appeals and Reinstatement Process

a.

Users whose content or accounts are subject to moderation or enforcement actions may appeal the decision within the specified timeframe.

b.

Appeals must be submitted in writing to the Company’s grievance channel within:

  •  48 hours for contest-related disqualifications (as per Section 5.5); or  Fourteen (14) calendar days for other content or account-related actions.

c.

Appeals should include a clear rationale, supporting documents, and any mitigating evidence.

d.

The Company will investigate and respond to the appeal within a reasonable period (typically 10–15 business days), depending on complexity.

e.

During the appeal process, any interim enforcement measures (e.g., suspensions or content takedowns) may remain in effect until final resolution.

f.

The Company’s decision after the appeal process shall be final and binding.

8.8 Limitation of Monitoring Obligations

a.

While the Company employs automated and human moderation systems, it is not required to pre-screen or continuously monitor all User Content or interactions on the Platform.

b.

The Platform functions as an intermediary under the Information Technology Act, 2000, and associated rules, and thus relies on user reports to address specific violations efficiently.

c.

Users are therefore encouraged to maintain vigilance and promptly report any violations they encounter.

8.9 Liability for User Content and Indemnification

a.

You remain the sole legal owner and publisher of your User Content and bear full responsibility for any claims, damages, or legal consequences arising from it.

b.

The Company assumes no liability for User Content, including its accuracy, completeness, or lawfulness.

c.

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, affiliates, and service providers from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorney fees) arising from:  Your submission, publication, or transmission of User Content;  Your violation of these Terms, applicable laws, or third-party rights; or  Your misuse or unauthorized use of the Platform.

d.

This indemnification obligation will survive termination of your account and these Terms.

8.10 Cooperation with Authorities

a.

The Company may cooperate fully with law enforcement agencies, regulatory authorities, or court orders requesting or directing disclosure of information or content.

b.

Users acknowledge that failure to comply with such investigations may result in suspension, legal penalties, or permanent account termination.

9. Payments, Pricing & Taxes

9.1 Paid Services and Subscriptions

a.

The Platform may offer both free and paid Services, including but not limited to premium learning features, test bundles, contests, subscriptions, mentorship programs, and downloadable resources.

b.

Access to any paid Service requires prior payment of the applicable fee or subscription amount, as displayed at the time of checkout.

c.

The price, scope, validity period, and inclusions for each paid Service shall be clearly communicated before purchase.

d.

The Company reserves the right to introduce new paid features, discontinue existing ones, or revise the pricing of current offerings at its sole discretion, subject to compliance with applicable consumer laws.

e.

Certain Services may be made available through promotional or bundled offers, which are governed by separate terms, expiry dates, and eligibility criteria.

9.2 Authorization of Payment and Transaction Processing

a.

By proceeding with a payment, you authorize Eduquiz Techno Inspire Pvt. Ltd., or its designated payment gateway partners, financial institutions, or service providers, to debit the selected payment method for the applicable amount.

b.

Acceptable payment methods may include credit/debit cards, UPI, net banking, digital wallets, EMI facilities, or other options supported by authorized payment processors.

c.

The Company does not store full payment instrument details (such as card numbers or CVV codes) on its servers. Such data is securely handled by PCI-DSS–compliant payment gateways.

d.

Users are responsible for ensuring that their payment method has sufficient funds or authorization at the time of purchase. Transactions may fail or be declined due to bank policies, network issues, or insufficient balance, for which the Company bears no liability.

e.

The Company is not responsible for delays or failures in payment confirmation due to issues originating from the bank, payment aggregator, or user network.

9.3 Pricing, Currency, and Revisions

a.

All prices are quoted in Indian Rupees (INR) unless otherwise specified.

b.

Prices displayed at the time of purchase are final and binding for that transaction. Any subsequent price change will apply prospectively, not retroactively.

c.

The Company may periodically update prices to reflect market conditions, taxes, exchange rate fluctuations, service enhancements, or promotional campaigns.

d.

In the event of typographical or system-generated pricing errors, the Company reserves the right to cancel the order and refund any amount paid, after notifying the user.

9.4 Taxes and Statutory Deductions

a.

Unless otherwise indicated, all fees and prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) under the Central Goods and Services Tax Act, 2017, or other indirect taxes, as may be applicable.

b.

In cases where prices are displayed as exclusive of tax, the applicable taxes will be calculated and added at checkout.

c.

The Company may, where required by law, deduct or collect Tax Deducted at Source (TDS) or other statutory levies prior to disbursing prizes, scholarships, or commissions.

d.

Users are individually responsible for any personal tax filings, income declarations, or additional statutory compliances resulting from participation in contests or receipt of monetary benefits.

e.

The Company shall issue GST-compliant invoices or receipts for all qualifying transactions, accessible via the user dashboard or email.

9.5 Refunds and Cancellations

a.

Except as explicitly stated for specific contests, courses, or subscriptions, all payments made on the Platform are final and non-refundable once the user has been granted access to the purchased Service.

b.

Refunds will only be considered under the following limited circumstances:

  •  Duplicate or erroneous payments made due to system glitches;  Payment deducted but Service not activated or delivered;  Contest cancellation or rescheduling initiated by the Company.

c.

Where eligible, approved refunds will be processed:

  •  Only to the original mode of payment,  Within a reasonable period (typically 7–14 business days),  Subject to deduction of applicable processing, transaction, or administrative fees.

d.

Refund requests must be raised in writing via the Company’s support or grievance channel within seven (7) calendar days from the transaction date. Requests made after this period may not be considered.

e.

The Company shall not be responsible for delays caused by bank processing timelines, intermediary errors, or user inaction during refund verification.

f.

Refunds are not applicable for:

  •  Digital goods that have been downloaded or accessed;  Contests where the test window has opened; or  Subscriptions partially used by the user before cancellation.

9.6 Auto-Renewals and Recurring Billing

a.

Certain subscription plans may include auto-renewal functionality, where your subscription renews automatically at the end of the term using the payment method on file.

b.

You will be informed of such renewal terms during purchase and may cancel auto-renewal anytime from your account settings or by contacting support before the next billing date.

c.

Once renewed, refunds will not be issued for partially used subscription periods.

9.7 Chargebacks and Payment Disputes

a.

Initiating a chargeback or reversal with your payment provider without first contacting the Company for dispute resolution is a breach of these Terms.

b.

If a chargeback is initiated fraudulently or in bad faith, the Company reserves the right to suspend or terminate the account, recover outstanding dues, and pursue legal action for recovery and damages.

c.

The Company will cooperate with financial institutions to provide transaction evidence in case of dispute investigations.

9.8 Technical Issues and Duplicate Transactions

a.

In case of payment failures caused by network errors, timeouts, or server interruptions, users should verify their payment status via the transaction history page or with their bank before retrying payment.

b.

Duplicate payments verified through transaction logs will be refunded to the original payment method, subject to standard verification.

c.

The Company shall not be liable for any indirect loss or inconvenience resulting from such issues.

9.9 Recordkeeping and Receipts

a.

The Company maintains transaction and billing records in compliance with Indian accounting standards and tax laws.

b.

Digital copies of invoices and receipts shall be available for download or may be provided upon written request to the support team.

c.

For verification or audit purposes, the Company may retain transaction data for up to eight (8) years or as required by applicable law.

9.10 Limitation of Liability for Payment Transactions

a.

To the fullest extent permitted by law, the Company’s total liability for any payment-related claim—whether in contract, tort, or otherwise—shall be limited to the amount actually paid by the user for the disputed transaction.

b.

The Company shall not be liable for any indirect, consequential, or incidental losses (including bank errors, gateway downtime, or data transmission failures).

c.

All disputes relating to payments shall be governed by Indian law and subject to the dispute resolution mechanism provided in Section 21 .

10. Free Trials, Discounts & Promotional Offers

10.1 Nature and Scope of Promotions

a.

From time to time, Eduquiz Techno Inspire Pvt. Ltd. (“the Company”) may introduce various free trials, referral programs, promotional codes, limited-time discounts, launch offers, festival campaigns, loyalty programs, or bundled benefits (collectively referred to as “Promotions”).

b.

Such Promotions are designed to encourage user engagement, reward loyalty, or promote specific Services. The availability, duration, benefits, and applicable conditions for each Promotion will be explicitly stated on the corresponding webpage, email, banner, or other official communication channel.

c.

All Promotions are time-bound and conditional, and participation is deemed to constitute acceptance of the specific terms governing that Promotion in addition to these general Terms.

10.2 Free Trial Access and Conversion to Paid Service

a.

The Company may provide free trial access to certain paid Services, courses, or subscriptions for a limited period to allow users to experience the Platform’s features before purchase.

b.

The trial period, eligibility criteria, content access limits, and expiry date shall be clearly displayed at the time of activation.

c.

Unless otherwise stated, each user or device is eligible for only one free trial per Service. Multiple trials obtained using different email IDs, phone numbers, or devices may be treated as misuse.

d.

At the end of the free trial, continued access to the Service may automatically convert into a paid subscription, and the corresponding fees may be charged to your registered payment method unless canceled before the trial period ends.

e.

Users are advised to review all trial-specific cancellation terms, renewal clauses, and payment schedules carefully to avoid unintentional billing.

f.

The Company shall not be liable for charges incurred due to the user’s failure to cancel before trial expiration.

10.3 Promotional Codes, Coupons, and Referral Rewards

a.

Promotional codes, discount coupons, and referral credits (“Promo Codes”) are discretionary benefits provided to users to avail specified discounts or incentives on purchases made through the Platform.

b.

Unless expressly mentioned otherwise:

  •  Promo Codes must be used within their stated validity period and before expiry;  They are non-transferable, non-exchangeable, non-refundable, and cannot be redeemed for cash;  They may be restricted to specific Services, subscription plans, or minimum purchase values;  Only one code may be applied per transaction unless otherwise specified; and  They cannot be combined with other ongoing offers or loyalty points.

c.

Any misuse of Promo Codes—including duplication, resale, transfer, or manipulation—shall result in immediate revocation and may lead to account suspension or forfeiture of benefits.

d.

Referral programs, if offered, shall be subject to additional rules outlining eligibility, referral tracking, and reward issuance, as displayed on the referral terms page.

10.4 Eligibility Criteria and Limitations

a.

The Company reserves the right to determine eligibility for participation in any Promotion. This may include restrictions based on user status (new or existing), geographical location, exam category, device type, or previous subscription history.

b.

Certain Promotions may not be available to users who have previously canceled or refunded a paid Service or who maintain multiple linked accounts.

c.

In cases of suspected fraud, referral manipulation, coupon stacking, or automated participation through bots or scripts, the Company may deny, suspend, or revoke access to the Promotion and related rewards without notice.

d.

Promotions are void where prohibited by law or where participation would contravene applicable regulatory restrictions.

10.5 Modification, Suspension, and Withdrawal of Promotions

a.

All Promotions are offered at the sole discretion of the Company and are subject to availability, technical feasibility, and compliance considerations.

b.

The Company may modify, suspend, or withdraw any Promotion, either wholly or partially, at any time without prior notice, including before its scheduled expiry, for reasons including but not limited to:  Detection of misuse, fraud, or ineligible participation;  Technical issues or operational changes;  Compliance with law, taxation, or regulatory requirements; or  Strategic or business adjustments.

c.

In the event of modification or termination, users will not be entitled to compensation, refund, or continuation of benefits unless explicitly required by law.

10.6 Application and Redemption Rules

a.

To redeem any promotional benefit, users must enter valid codes during checkout or follow the prescribed process on the Platform.

b.

Failure to apply a valid code at the time of purchase cannot be rectified retroactively. The Company shall not adjust invoices or refund differences once a transaction is complete.

c.

Rewards, vouchers, or credits earned through a Promotion may carry specific validity periods or redemption caps, after which they automatically expire.

d.

The Company is not liable for any loss or theft of coupon codes or failure to redeem benefits due to user negligence or expired offers.

10.7 No Obligation for Future Promotions

a.

Participation in any current Promotion does not guarantee eligibility for similar or recurring offers in the future.

b.

The Company may modify promotional criteria or discontinue such programs entirely without incurring any continuing obligation to prior participants.

c.

Users acknowledge that Promotions are voluntary incentives and not essential conditions of service or consideration for payment.

10.8 Taxes, Compliance, and Documentation

a.

Promotional benefits, rewards, or referral incentives may be subject to tax deductions or reporting under Indian law.

b.

Where applicable, the Company may deduct TDS (Tax Deducted at Source) or require users to submit PAN or other KYC documents prior to disbursal of rewards.

c.

Users are responsible for reporting and paying any applicable income or gift taxes on promotional earnings or discounts received through the Platform.

10.9 Limitation of Liability

a.

The Company’s total liability arising from or in connection with any Promotion shall be limited to the actual monetary value of the promotional benefit granted to the user.

b.

The Company shall not be liable for:

  •  Errors in coupon redemption or ineligibility due to technical glitches, expired codes, or user oversight;  Loss or expiration of promotional benefits caused by delayed redemption; or  Any indirect, consequential, or incidental loss arising out of the use or termination of Promotions.

c.

The decision of the Company regarding eligibility, redemption, misuse, or withdrawal of any Promotion shall be final and binding.

11. Technology Requirements & Access

11.1 Compatible Devices and Minimum System Specifications

a.

To effectively access and use the Platform, users must utilize a compatible device such as a desktop computer, laptop, tablet, or smartphone that meets the minimum hardware and software requirements periodically specified by the Company.

b.

These requirements may include specific versions of operating systems, browsers, RAM, processor capacity, and display resolution, necessary for smooth performance of assessments, analytics dashboards, or learning tools.

c.

The user is solely responsible for ensuring that:

  •  Their device is properly configured and maintained;  The operating system, browser, and applications are up to date;  Necessary security certificates and configurations (such as TLS/SSL) are enabled; and  The device supports all essential functionalities (e.g., webcam, microphone, screen recording for proctored exams).

d.

The Company does not guarantee compatibility of the Platform with all devices, operating systems, or third-party configurations, and is not liable for access issues resulting from outdated, incompatible, or unsupported systems.

11.2 Internet Connectivity and Bandwidth Requirements

a.

Continuous, stable, and high-speed internet connectivity is required for uninterrupted use of the Platform—particularly for time-sensitive activities such as live tests, streaming-based contests, or AI- proctored assessments.

b.

Users are responsible for maintaining an internet connection with adequate bandwidth and reliability.The recommended bandwidth for optimal usage will be periodically published on the Platform’s technical FAQ or help section.

c.

The Company shall not be held liable for performance degradation, lag, interruptions, data loss, or incomplete submissions arising from:  Weak or unstable internet connections,  ISP restrictions or firewalls,  Proxy or VPN usage, or  Network congestion or regional outages.

d.

The user acknowledges that the quality of their experience, including video/audio performance, analytics accuracy, and leaderboard updates, depends on the consistency of their local network.

11.3 Permissions for Proctored Assessments and System Monitoring

a.

Certain contests, mock tests, or proctored evaluations may require the Platform to access specific device functionalities such as:  Camera and microphone, for identity verification and behavior monitoring;  Screen capture, metadata, or browser focus detection, to prevent tab switching or cheating;  Environmental scanning, using AI-based algorithms to detect multiple persons or abnormal movement; and  Browser lockdown controls, to restrict access to other websites or applications during a session.

b.

By choosing to participate in a proctored test, you voluntarily grant explicit permission for the Platform (and its authorized proctoring partners) to temporarily activate and access these resources solely for maintaining academic integrity and test fairness.

c.

Such access is temporary and limited in scope, and all associated data collection shall be handled in accordance with the Company’s Privacy Policy and applicable data protection laws.

d.

Users who decline to grant required permissions will not be able to participate in proctored or secure tests.

11.4 Browser, Application, and Configuration Requirements

a.

Access to the Platform may require users to install or enable certain browser or app configurations, including:  Support for JavaScript, cookies, WebRTC, and pop-ups;  Installation of the latest version of the TestWin Academy app or supported browsers (e.g., Chrome, Edge, or Safari);  Acceptance of system or app updates that improve performance or add new features; and  Configuration of firewall or antivirus settings to allow secure connections.

b.

Users may also be required to install device certificates or plug-ins necessary for encrypted exam environments or proctoring integration.

c.

The Company is not responsible for limited access, failed submissions, or degraded performance resulting from:  User-side restrictions (browser extensions, parental controls, or antivirus interference);  Disabled permissions (microphone, camera, or pop-up blocking); or  Outdated software or unsupported app versions.

11.5 Device Security, Data Protection, and Usage Costs

a.

You are responsible for ensuring the physical and digital security of your device, including the installation of reputable antivirus software, firewalls, and regular operating system updates to protect against malware, data theft, or unauthorized access.

b.

Users are advised to avoid accessing the Platform from shared, public, or unsecured devices (e.g., cybercafes, public Wi-Fi networks) that could compromise their credentials or privacy.

c.

The Company shall not be liable for any loss, breach, or data theft resulting from inadequate user-side security measures.

d.

All data charges, Wi-Fi subscriptions, or mobile internet costs incurred during access to the Platform are the sole responsibility of the user. The Company does not reimburse data or connectivity expenses.

11.6 Service Availability, Maintenance, and Downtime

a.

While the Company strives to provide continuous and reliable access, certain interruptions may occur due to scheduled maintenance, feature updates, upgrades, or system optimization.

b.

The Company may temporarily suspend or restrict access to certain Services to perform maintenance, server upgrades, or security enhancements.

c.

Unexpected interruptions may also arise from factors beyond the Company’s reasonable control, including but not limited to:  Internet service provider or telecom failures;  Hardware or software malfunctions;  Natural disasters, power outages, or cyber incidents;  Regulatory or governmental actions; or  Force majeure events.

d.

In such cases, the Company will make reasonable and prompt efforts to restore availability and notify users via email, app notification, or system alert, where feasible.

e.

The Company shall not be held liable for any loss, missed deadlines, contest disqualifications, or academic inconvenience resulting from temporary downtime, server latency, or system errors.

11.7 Platform Updates, Modifications, and Compatibility

a.

The Company periodically updates the Platform to introduce new features, improve security, or address bugs. Such updates may require users to download or install the latest app version or clear cached data.

b.

Continued use of outdated versions may result in limited functionality or inaccessibility.

c.

The Company is not obligated to maintain compatibility with legacy systems, unsupported browsers, or obsolete hardware.

d.

Users are advised to enable automatic updates and periodically check for patch releases to ensure uninterrupted service.

11.8 Disclaimer and Limitation of Liability

a.

The Platform and Services are provided on an “as is” and “as available” basis, without warranties of uninterrupted access, error-free operation, or compatibility with all devices and configurations.

b.

The Company expressly disclaims any liability arising from:

  •  Device malfunction, outdated systems, or hardware incompatibility;  Poor internet quality or bandwidth limitations;  Unauthorized access or use of the Platform through compromised devices; and  Delays or disruptions caused by third-party service providers.

c.

To the fullest extent permitted by law, the Company’s aggregate liability for any claim related to technology or access issues shall be limited to the amount (if any) paid by the user for the affected Service during the preceding twelve (12) months.

11.9 Force Majeure Clause

The Company shall not be held responsible for failure or delay in performing its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, pandemics, government restrictions, or power and network outages.

12. Service Availability & Changes

12.1 Commitment to Continuous Access

a.

The Company endeavors to provide reliable, secure, and continuous access to the Platform and its Services. However, users acknowledge that uninterrupted or error-free operation cannot be guaranteed due to the inherent nature of digital and online infrastructure.

b.

Access to certain features or Services may be intermittently unavailable owing to routine maintenance, technical upgrades, system optimizations, or network issues beyond the Company’s control.

c.

Users are encouraged to regularly save progress, complete assessments before deadlines, and use the latest app version to minimize disruption risks.

12.2 Scheduled Maintenance and Planned Downtime

a.

To maintain system security and performance, the Company may conduct scheduled maintenance or upgrades during specific periods.

b.

Wherever feasible, such maintenance windows shall be communicated to users in advance via email notifications, dashboard alerts, or in-app messages.

c.

During maintenance, some or all Platform functionalities (e.g., tests, analytics dashboards, or payment services) may be temporarily disabled.

d.

The Company shall make reasonable efforts to minimize downtime and restore full access promptly after maintenance completion.

12.3 Unscheduled Downtime and Technical Interruptions

a.

Despite best efforts, unexpected outages may occur due to:

  •  Server or database failures,  Power or data center disruptions,  Network congestion or telecommunication faults,  Cyberattacks, malware, or denial-of-service incidents, or  Events of force majeure (as defined in Section 11.9).

b.

The Company shall not be held liable for any loss of progress, rankings, test data, or user inconvenience arising from such downtime, provided that reasonable steps were taken to protect data integrity and restore services.

c.

In case of significant downtime during an active contest or assessment, the Company may, at its discretion, reschedule or extend the affected event, without any obligation for financial compensation unless expressly stated.

12.4 Platform Updates, Feature Enhancements, and Modifications

a.

To ensure continuous improvement, the Company may from time to time introduce, modify, enhance, or discontinue certain features, tools, layouts, contests, or content offerings.

b.

Such changes may be driven by technical upgrades, regulatory compliance, user feedback, market needs, or educational relevance.

c.

Where a modification materially impacts the accessibility or scope of a paid Service, the Company shall:

  •  Notify affected users within a reasonable period prior to implementation; and  Offer one of the following remedies at its discretion:

i.

Equivalent feature substitution (where available),

ii. Pro-rated credit or extension of subscription duration

iii.

Partial refund for the unused portion of the Service, if no suitable alternative exists.

d.

Minor updates, bug fixes, and performance optimizations that do not affect the fundamental Service offering may be deployed without prior notice.

12.5 Discontinuation of Services

a.

The Company reserves the right to suspend, retire, or discontinue any product, feature, or Service in whole or in part for reasons including:  Product lifecycle completion or obsolescence;  Changes in business strategy or content provider agreements;  Security or compliance risks; or  Economic or operational inefficiencies.

b.

Where feasible, the Company shall provide users with advance notice of such discontinuation and guidance on alternatives.

c.

In case of discontinuation of a paid Service, users may be offered reasonable compensation, such as pro-rated refunds, access to equivalent content, or time-bound migration to new features, at the Company’s discretion.

12.6 Beta Features and Experimental Access

a.

The Platform may occasionally offer users early or beta access to experimental tools or new functionalities for testing purposes.

b.

Such features are provided on an “as is” and “as available” basis, without any warranties of stability,accuracy, or performance.

c.

The Company may modify or withdraw beta features at any time without prior notice and shall not be responsible for data loss or functionality limitations encountered during their use.

12.7 Limitation of Liability for Service Interruptions

a.

To the maximum extent permitted by law, the Company shall not be responsible for:

  •  Any delay, interruption, or suspension of access to the Platform;  Loss of contest participation, ranking, or academic opportunity due to downtime; or  Indirect or consequential damages (including data loss, missed deadlines, or revenue loss) arising from such interruptions.

b.

The Company’s total liability for any material Service disruption shall be limited to the amount actually paid by the user for the affected Service during the period of interruption.

c.

Users agree that temporary unavailability of the Platform shall not constitute a breach of contract or failure of performance.

12.8 Notification and Communication of Changes

a.

Material changes affecting Services, pricing, or features shall be communicated through:

  •  Email notifications to registered users,  Platform announcements or in-app messages, and/or  Updates to these Terms or Service Descriptions.

b.

Continued use of the Platform following such communication constitutes acceptance of the changes.Users are advised to regularly review announcements and updated Terms for ongoing compliance.

13. Third-Party Links & Services

13.1 External Links and References

a.

The Platform may, for user convenience or functional enhancement, include hyperlinks, embedded content, or references to third-party websites, applications, or resources (“Third-Party Services”).

b.

Such links or integrations may include, but are not limited to:

 Payment gateways (e.g., Razorpay, Paytm, Stripe, etc.);  Analytics and performance tools (e.g., Google Analytics, Firebase, or similar platforms);  Video conferencing or communication tools (e.g., Zoom, Google Meet, or chat widgets);  Social media plugins or sharing integrations; and  Educational or content APIs provided by partnered institutions.

c.

These links are provided solely for user convenience, and their inclusion does not constitute endorsement, sponsorship, or recommendation by Eduquiz Techno Inspire Pvt. Ltd. of the linked website, its operators, or its offerings.

13.2 No Control Over Third-Party Operations

a.

The Company does not own, operate, or control the content, software, services, or privacy practices of any Third-Party Service.

b.

The Company is not responsible for:

  •  The accuracy, completeness, legality, or reliability of third-party information;  The availability, functionality, or technical stability of third-party tools; or  Any loss, damage, or data breach arising from your use of such third-party resources.

c.

Users acknowledge that interactions with any Third-Party Service—including submission of personal data, payments, or content—are undertaken at their sole risk and discretion.

13.3 Independent Terms and Privacy Policies

a.

Each Third-Party Service is governed by its own terms of use, privacy policy, and security practices. Users are strongly encouraged to review these documents carefully before engaging with such services.

b.

By accessing or using a Third-Party Service through the Platform, you agree to comply with its applicable terms and acknowledge that the Company is not a party to any contractual or transactional relationship between you and the third party.

c.

The Company does not guarantee that third-party websites comply with Indian or international privacy or data-protection regulations.

13.4 Payments Processed by Third Parties

a.

All financial transactions for paid Services on the Platform are processed through independent, PCI-DSS-compliant payment gateways or banks.

b.

The Company does not store, process, or have access to complete payment card details, CVV numbers, or authentication credentials.

c.

In the event of a failed, delayed, or disputed payment, users must coordinate directly with the concerned payment provider, although the Company will provide reasonable assistance where possible.

d.

The Company is not liable for refund delays, chargebacks, unauthorized debits, or technical issues caused by external payment systems.

13.5 Third-Party Software, APIs, and SDKs

a.

The Platform may integrate with third-party software development kits (SDKs), application programming interfaces (APIs), or plugins to enable features such as login authentication, analytics, customer support, or content delivery.

b.

Such integrations may involve limited, necessary data exchange (e.g., session tokens, user IDs, or diagnostic data) strictly for functionality and governed by the Company’s Privacy Policy.

c.

The Company exercises due diligence before integration but does not warrant the security or availability of third-party code maintained outside its infrastructure.

13.6 Advertisements and Sponsored Content

a.

The Platform may display advertisements, sponsored listings, or promotional banners from third parties.

b.

The presence of such content does not imply endorsement or partnership. Users engaging with any advertisement or sponsored link do so at their own discretion.

c.

The Company shall not be responsible for any outcome, purchase, or engagement resulting from reliance on external advertisements or marketing content.

13.7 Liability and Indemnity

a.

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, or punitive losses arising from:  Access to or use of Third-Party Services,  Reliance on third-party information or representations, or  Transactions or interactions conducted outside the Company’s direct control.

b.

You agree to indemnify and hold harmless the Company, its affiliates, directors, and employees from and against any claims, damages, or costs resulting from your voluntary use of or reliance on third-party tools, links, or services.

13.8 Third-Party Access Revocation

a.

Users may, where applicable, revoke permissions previously granted to third-party applications via their account settings or through the relevant service provider’s portal.

b.

Revocation may limit or disable certain Platform functionalities (e.g., social logins, analytics-based recommendations, or saved progress synchronization). The Company shall not be responsible for any loss of access or data resulting from such revocation.

13.9 Updates to Third-Party Integrations

a.

The Company reserves the right to add, modify, or discontinue third-party integrations at any time for operational, legal, or technical reasons.

b.

Any such change shall not constitute a material breach of these Terms, provided that the Company continues to offer equivalent functionality or reasonable alternatives.

14. Data Privacy & Communications

14.1 14.1 General Commitment to Privacy

a.

Eduquiz Techno Inspire Pvt. Ltd. (“the Company”) values the privacy of its users and is committed to all personal, academic, and technical data collected through the Platform.

b.

The Company’s policies and practices regarding data collection, use, storage, disclosure, and protection are detailed in its Privacy Policy, which forms an integral part of these Terms.

c.

By using the Platform, you acknowledge that you have read, understood, and agreed to the terms of the Privacy Policy and consent to the lawful processing of your personal data in accordance with it.

14.2 14.2 Scope of Data Collected

The Company may collect, store, and process various categories of data to operate and improve the Platform, including but not limited to:  Identity and Contact Information: Name, date of birth, gender, email address, mobile number, and institution/school details.  Account and Usage Data: Login credentials, preferences, activity logs, interaction history, and progress data.  Device and Technical Information: IP address, browser type, device identifiers, operating system details, network information, and cookies.  Assessment and Performance Data: Responses, scores, leaderboards, analytics, and historical performance records for mock tests or contests.  Proctoring and Monitoring Data (if applicable): Video, audio, screen recordings, tab-switch metadata, or behavioral analytics captured solely for integrity verification.  Communication and Support Records: Emails, messages, or calls exchanged with the Company’s customer support or grievance channels. All data is processed lawfully, fairly, and for limited, specified purposes, such as providing educational services, ensuring test integrity, maintaining user accounts, and improving the user experience.

14.3 14.3 Legal Basis and Purpose of Processing

a.

Data is processed on the basis of one or more of the following:

  •  User consent (e.g., registration, optional marketing communications);  Contractual necessity (to deliver requested Services and verify user identity);  Legal or regulatory compliance (e.g., tax, audit, or safety obligations); and  Legitimate interests of the Company (such as fraud prevention, analytics, and service improvement).

b.

The Company ensures that only data necessary for the intended purpose is collected and processed.

14.4 Storage, Security, and Retention

a.

Personal data is stored securely using industry-standard encryption, access controls, and backup mechanisms to prevent unauthorized access, alteration, disclosure, or destruction.

b.

Data is retained only for as long as necessary to fulfill its purpose or as required by applicable law (for example, academic records or billing data retention for regulatory compliance).

c.

Proctoring footage, logs, and related metadata are typically retained for up to ninety (90) days, unless extended for dispute resolution or compliance audits.

d.

Once retention periods expire, data is securely deleted, anonymized, or archived according to the Company’s data-retention policy.

14.5 Sharing and Disclosure

a.

The Company does not sell or rent user data. Personal data may be shared only with:

  •  Authorized vendors and service providers (e.g., hosting, analytics, or payment partners) under strict data-protection agreements;  Regulatory or governmental authorities, when required by law or valid legal process; and  Academic or institutional partners, where the user is enrolled through a verified institution, subject to consent and compliance safeguards.

b.

All such third parties are contractually bound to maintain confidentiality and handle data strictly per the Company’s instructions and privacy standards.

14.6 User Rights and Controls

Subject to applicable law, users have the right to:  Access their personal data maintained by the Company;  Request correction of inaccurate or outdated data;  Withdraw consent for specific processing activities (where applicable);  Request deletion of personal data, unless retention is legally required;  Restrict or object to certain forms of processing, such as marketing; and  Lodge complaints with the Company’s Data Protection/Grievance Officer as described in Section 21. Requests to exercise these rights can be submitted via the contact methods provided in the Privacy Policy.

14.7 Communications and Notifications

a.

By providing your email address, mobile number, or other contact details, you consent to receive transactional and service-related communications, including but not limited to:  One-time passwords (OTPs) for authentication;  Account activity alerts and contest updates;  Billing receipts, test reminders, and result notifications; and  Security or policy change alerts.

b.

These communications are considered essential to the functioning of your account and cannot generally be opted out of.

c.

The Company may also send non-essential or promotional communications (e.g., newsletters, special offers, educational tips) with your prior consent, which can be withdrawn at any time through unsubscribe links, account settings, or written request.

d.

Communication channels may include email, SMS, push notifications, WhatsApp, in-app messages, or phone calls, depending on your preferences and permissions granted.

14.8 Cross-Border Data Transfers (if applicable)

a.

Certain data may be processed or stored in data centers located outside India, where service providers operate under contractual safeguards consistent with applicable Indian data-protection law.

b.

By using the Platform, you consent to such international data transfers, provided that adequate protection measures (e.g., standard contractual clauses, encryption) are in place.

14.9 Data Breach Response

a.

In the unlikely event of a personal data breach, the Company will take prompt action to:

  •  Contain and assess the impact;  Notify affected users where legally required; and  Report the incident to relevant authorities in accordance with applicable regulations.

b.

The Company maintains an internal incident response plan to ensure timely remediation and accountability in the event of security incidents.

14.10 User Responsibility for Information Accuracy

a.

You are responsible for ensuring that all personal data and contact details provided are accurate, complete, and current.

b.

The Company is not liable for communication failures, delays, or misdeliveries arising from outdated or incorrect user information.

14.11 Consent and Continued Use

By continuing to use the Platform, you acknowledge and consent that:  Your personal data will be collected, processed, and stored as described in the Privacy Policy; and  You authorize the Company to communicate with you regarding account management, transactions, and important service notifications.

15. Academic & Career Disclaimers

15.1 Educational Purpose Only

a.

The Platform, its Services, and all associated content—including practice tests, study materials, analytics, and insights—are designed and provided solely for educational, preparatory, and self-assessment purposes.

b.

The Platform is not affiliated with, endorsed by, or officially recognized by any government examination authority, education board, university, or recruitment body, unless explicitly stated otherwise.

c.

The Services are intended to support learning and examination readiness, not to substitute formal education, training, or authorized examination content.

15.2 No Guarantee of Results or Outcomes

a.

While the Platform provides advanced tools for academic preparation, Eduquiz Techno Inspire Pvt. Ltd. makes no representation or warranty that:  Use of the Platform will result in a specific exam score, rank, grade, scholarship, admission, or employment outcome;  Any assessment or contest result will directly correspond to an official exam performance; or  Completion of practice materials guarantees qualification or certification by an external authority.

b.

Actual academic or career results depend on various external factors such as individual effort, examination difficulty, official marking schemes, and changes in syllabus or evaluation policies.

c.

Users are encouraged to treat Platform results as indicative learning feedback, not as a definitive measure of real-world exam performance.

15.3 Accuracy and Completeness of Content

a.

All questions, explanations, mock tests, and performance analytics on the Platform are curated by educators and domain experts with due diligence. However, the Company does not warrant that such content is:  Error-free, exhaustive, or perfectly aligned with the latest syllabus or examination pattern;  A complete substitute for official textbooks, curricula, or past papers; or  Immune to changes in exam structures, question formats, or marking systems.

b.

The Company endeavors to update its content regularly but does not assume responsibility for outdated, omitted, or typographical errors that may occur despite best efforts.

c.

Users are advised to cross-check all critical academic or career-related information with official examination authorities, institutions, or credible sources before making decisions based on Platform content.

15.4 Third-Party References and External Content

a.

Any references to third-party examinations, institutions, or learning materials (e.g., NCERT, CBSE, UPSC, IIT-JEE, NEET, etc.) are for descriptive or informational purposes only.

b.

The Company does not claim association with, or authorization from, any such third-party entity.

c.

Use of third-party trademarks, logos, or names does not imply endorsement or partnership.

15.5 Academic Integrity and Fair Use

a.

Users must use Platform resources responsibly, solely for personal learning and preparation. Redistribution, sharing of copyrighted materials, or public dissemination of proprietary content is strictly prohibited.

b.

Any misuse of Platform tools, such as plagiarism, impersonation, or academic dishonesty, shall be treated as a breach of these Terms and may result in account suspension or legal action.

15.6 Independent Professional Advice

a.

The educational resources and analytics provided by the Platform are not a substitute for professional academic counseling, coaching, or career guidance.

b.

Users seeking specific educational or professional outcomes (e.g., college admissions, government exams, certifications, or job placements) should consult official authorities, career advisors, or examination boards for authoritative information.

c.

The Company disclaims responsibility for decisions made based solely on Platform insights or predictive analytics.

15.7 Disclaimer of Warranties

a.

The Platform, its content, and related services are provided on an “as is” and “as available” basis without any express or implied warranties of accuracy, reliability, suitability, or performance.

b.

To the maximum extent permitted by law, the Company expressly disclaims:

  •  Warranties of merchantability, fitness for a particular purpose, or non-infringement;  Any implied assurance of success, qualification, or eligibility in academic or recruitment processes; and  Liability for errors, omissions, or interruptions in the delivery of content.

c.

The Company does not guarantee uninterrupted access to the Platform, error-free operations, or continuous availability of educational content.

15.8 Limitation of Liability

a.

To the fullest extent permitted under applicable law, the Company, its affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of:  Reliance on content accuracy or analytical results;  Missed academic or professional opportunities; or  Errors, omissions, or delays in test administration or result publication.

b.

In any event, the total liability of the Company shall be limited to the amount paid by the user for the affected Service, if any.

15.9 User Acknowledgment

By using the Platform, you acknowledge and agree that:  The Services are tools to aid learning and self-evaluation, not a guarantee of academic or professional success;  You bear full responsibility for interpreting and applying any feedback or analytics provided; and  You will verify all critical academic details with the relevant official examination or recruitment authorities.

16. Warranty Disclaimer

16.1 General Disclaimer of Warranties

a.

To the maximum extent permitted by applicable law, Eduquiz Techno Inspire Pvt. Ltd. (“the Company”) provides the Platform and all Services on an “AS IS” and “AS AVAILABLE” basis without any express or implied warranties of any kind.

b.

The Company expressly disclaims all representations and warranties—whether statutory, express, or implied—including, but not limited to, warranties of:  Merchantability or fitness for a particular purpose;  Accuracy, completeness, reliability, or timeliness of information or results;  Non-infringement of third-party rights or intellectual property; and  Availability, continuity, or error-free operation of the Platform.

16.2 No Assurance of Performance or Results

a.

The Company makes no guarantee that use of the Platform will lead to any specific academic, professional, or personal outcome. All scores, rankings, or feedback generated are indicative only and do not represent official examination results or career assessments.

b.

While the Company strives to maintain accuracy and integrity of content, it does not warrant that the information provided will be free from errors, omissions, or technical inaccuracies.

16.3 Third-Party Systems and Dependencies

a.

Certain features of the Platform may depend on third-party systems, networks, or services (such as hosting providers, payment gateways, and proctoring software). The Company does not guarantee the availability, security, or performance of these external systems.

b.

The Company shall not be liable for any loss or damage arising from failures, delays, or defects in third-party operations or integrations.

16.4 No Warranty of Uninterrupted Access

a.

The Company does not warrant that the Platform will operate uninterrupted, securely, or without defects.Temporary suspensions may occur for maintenance, system updates, or technical issues.

b.

Users acknowledge that occasional downtime is inevitable in digital services and does not constitute a failure to provide Service under these Terms.

16.5 Disclaimer of Responsibility for User Actions

a.

The Company is not responsible for any loss, corruption, or disclosure of data caused by user negligence, improper device security, or unauthorized account access.

b.

The accuracy and validity of results, analytics, or insights depend on the data provided by the user. The Company cannot be held liable for consequences arising from incomplete or incorrect user inputs.

16.6 Jurisdictional Limitations

a.

Some jurisdictions do not allow the exclusion of certain implied warranties or limitations on how long an implied warranty may last. In such cases, the above disclaimers shall apply to the maximum extent permitted by law.

b.

This clause does not affect any statutory rights available to consumers under applicable law but serves to clarify that the Company’s liability is strictly limited as permitted by Indian law.

17. Limitation of Liability

17.1 General Limitation

To the maximum extent permitted by applicable law, Eduquiz Techno Inspire Pvt. Ltd., together with its directors, officers, employees, agents, licensors, affiliates, and partners (collectively, the “Company Parties”), shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of data, revenue, profits, goodwill, opportunity, reputation, or anticipated savings, whether based in contract, tort (including negligence), strict liability, statute, or otherwise, arising out of or relating to:  Your access to or use of the Platform or Services;  Any errors, omissions, interruptions, delays, or operational failures of the Platform;  The conduct, content, or actions of other users or third parties;  Your reliance on results, analytics, or learning insights generated through the Platform; or  Any event beyond the Company’s reasonable control.

17.2 Aggregate Liability Cap

a.

In all cases, the total aggregate liability of the Company Parties for any and all claims arising during any twelve (12)-month period—whether in contract, tort, warranty, or otherwise—shall not exceed the total amount actually paid by you to the Company for the specific paid Service giving rise to the claim.

b.

If no payment was made for the Service, the Company’s total cumulative liability shall be limited to INR 1,000 (One Thousand Rupees only) or the minimum statutory amount required by law, whichever is lower.

17.3 Exclusion of Certain Damages

The foregoing limitation specifically includes the exclusion of liability for:  Loss of academic or professional opportunity, rankings, scholarships, or admissions;  Data loss or corruption, system failures, or technical malfunctions; and  Unforeseen interruption or suspension of the Platform due to maintenance, cyber incidents, or force- majeure events.

17.4 Basis of Bargain and Risk Allocation

You acknowledge that these limitations are fundamental elements of the agreement between you and the Company. The pricing, availability, and accessibility of the Platform are determined in reliance upon these limitations, which represent a fair and reasonable allocation of risk consistent with the nature of educational digital services.

17.5 Jurisdictional Exception

Certain jurisdictions may not permit the exclusion or limitation of specific types of damages. In such cases, the Company’s liability shall be limited to the maximum extent permitted under applicable law, and no provision of this Section shall restrict your non-waivable statutory rights as a consumer.

18. Indemnity

18.1 Scope of Indemnification

You agree to indemnify, defend, and hold harmless Eduquiz Techno Inspire Pvt. Ltd., its affiliates, officers, directors, employees, licensors, service providers, and agents (collectively, the “Company Parties”) from and against any and all claims, demands, damages, losses, liabilities, penalties, judgments, settlements, costs, and expenses (including reasonable legal and attorney’s fees) that arise directly or indirectly from or in connection with:  Your use or misuse of the Platform or Services;  Your violation or breach of these Terms, the Privacy Policy, or any applicable law, regulation, or guideline;  Your infringement or alleged infringement of any third-party intellectual property, privacy, or proprietary rights;  Your User Content that violates any applicable law or third-party rights; or  Your negligence, fraud, willful misconduct, or unauthorized activity on or through the Platform.

18.2 Process of Indemnification

a.

The Company shall provide you with prompt written notice of any claim or legal proceeding for which indemnification is sought, provided that failure to do so shall not relieve you of your obligations under this clause except to the extent it materially prejudices your ability to defend the claim.

b.

You shall assume full control and responsibility for the defense and settlement of such claims, provided that:  The Company may, at its own expense, participate in the defense with counsel of its choosing; and  You shall not agree to any settlement or admission of liability that imposes any obligation or affects the rights of the Company without its prior written consent.

18.3 Company’s Right to Step In

If you fail to promptly assume or diligently pursue the defense of any claim, the Company reserves the right (but not the obligation) to undertake such defense at your cost, without prejudice to its right to seek reimbursement or damages.

18.4 Survival of Obligation

Your indemnification obligations under this Section shall survive the termination or expiration of these Terms and your use of the Platform, regardless of the reason for such termination.

18.5 Limitation

This indemnity obligation shall be in addition to, and not in limitation of, any other rights or remedies available to the Company under law, equity, or contract.

19. Suspension & Termination

19.1 Company’s Right to Suspend or Terminate

a.

Eduquiz Techno Inspire Pvt. Ltd. reserves the right to suspend, restrict, or terminate your access to the Platform or any part of the Services—temporarily or permanently—at its sole discretion, with or without prior notice, if it reasonably believes that you have:  Violated or breached these Terms, the Privacy Policy, or any supplemental rules or contest conditions;  Engaged in academic misconduct, cheating, impersonation, or proctoring violations;  Acted in a manner that compromises the security, fairness, or integrity of the Platform or its users;  Misused intellectual property, user data, or proprietary materials;  Provided false information or engaged in fraudulent, abusive, or unlawful conduct; or  Violated any applicable law, regulation, or court order.

b.

Suspension or termination may include deactivation of your account, revocation of access to paid or free features, and forfeiture of ranks, rewards, or digital assets earned under the Services.

19.2 Immediate Suspension in Exceptional Circumstances

The Company may, without prior notice, immediately suspend or restrict your account if necessary to:  Prevent imminent harm to the Platform, its users, or systems;  Comply with a legal or regulatory directive; or  Conduct investigations into suspected policy or security breaches. During suspension, certain actions—such as logging in, attempting tests, or claiming awards—may be disabled.

19.3 User’s Right to Terminate

You may terminate your relationship with the Platform at any time by:  Discontinuing use of the Services; and  Requesting account deletion via the in-app settings or by contacting support at testwinacademy.com@gmail.com Upon account closure, your access to the Platform, analytics, performance data, and stored progress will cease, except where retention is required by law or permitted under the Privacy Policy.

19.4 Consequences of Termination

a.

Upon termination—whether initiated by you or the Company:

  •  Your license to use the Platform and its content shall immediately cease;  Any fees or payments due to the Company shall remain payable; and  The Company may retain and process limited user data for legitimate business, audit, or legal purposes as described in the Privacy Policy.

b.

Termination of access shall not entitle you to any refund, reimbursement, or compensation, except where expressly mandated by applicable law or Company policy.

19.5 Survival of Key Provisions

The following provisions shall survive termination of these Terms and continue in full force and effect:  Intellectual Property Rights (Section 7)  Payments & Refunds (Section 9)  Disclaimers & Limitations of Liability (Sections 15–17)  Indemnity (Section 18)  Governing Law & Dispute Resolution (Section 23)  Data Privacy & Retention Clauses (Section 14)

19.6 No Waiver of Rights

Termination or suspension shall be without prejudice to any other rights or remedies available to the Company under law, equity, or contract, including the right to pursue damages, injunctive relief, or criminal prosecution where appropriate.

20. Compliance & Acceptable Use

20.1 General Obligation of Lawful Use

You agree to use the TestWin Academy Platform and its Services only for lawful, ethical, and educational purposes, and in strict accordance with these Terms, the Privacy Policy, and all applicable laws, including but not limited to the Information Technology Act, 2000, the Indian Penal Code, and the Digital Personal Data Protection Act, 2023. You shall not engage in any activity that compromises the security, stability, performance, integrity, or reputation of the Platform, the Company, or its users.

20.2 Prohibited Conduct (Non-Exhaustive)

You expressly agree not to:

a.

Interfere with Platform Functionality

  •  Tamper with, disrupt, or degrade the functionality, availability, or performance of the Platform or its Services;  Circumvent or disable any security, encryption, or access-control mechanisms implemented to protect user data or system integrity.

b.

Unauthorized Access

  •  Attempt to gain unauthorized access to any account, data, computer system, or network connected to the Platform;  Access or attempt to access content or data that you are not explicitly authorized to view.

c.

Automated or Abusive Usage

  •  Use or deploy bots, spiders, crawlers, scrapers, bulk downloaders, or automated scripts to collect, copy, or extract Platform content at scale;  Engage in load testing, stress testing, or reverse engineering without prior written consent from the Company.

d.

Malware, Exploits, or Harmful Code

  •  Upload, transmit, or distribute any material containing viruses, worms, trojans, ransomware, or other malicious code;  Engage in activities that could damage, disable, or impair the Platform, its data, or its users’ systems.

e.

Misrepresentation and Fraud

  •  Impersonate another person or entity, or misrepresent your affiliation with any organization;  Falsify identity details, results, or contest submissions to gain unfair advantage or deceive others.

f.

Prohibited Content Distribution

Host, publish, or share content that violates intellectual property rights, privacy laws, or moral standards, including but not limited to hate speech, obscenity, harassment, or defamation.

g.

Commercial Misuse

Sell, resell, rent, sublicense, or otherwise commercialize Platform content or access, except as expressly permitted by the Company in writing.

20.3 Security Cooperation

You agree to promptly notify the Company at security@testwinacademy.com if you become aware of:  Any actual or suspected security breach, data leak, or unauthorized access; or  Any vulnerability or misuse affecting the Platform or its users.

The Company may take necessary actions, including audits, account restrictions, or investigations, to maintain the safety and integrity of its systems.

20.4 Enforcement and Penalties

a.

Any violation of this Section may result in immediate suspension or termination of your account, as well as legal or regulatory action under applicable Indian and international laws.

b.

The Company reserves the right to cooperate with law enforcement authorities in investigating and prosecuting users involved in cybercrime, fraud, or data misuse.

20.5 Compliance Certification and Monitoring

The Company may implement automated monitoring tools, logging mechanisms, and anomaly detection systems to identify security threats and policy violations. Use of the Platform constitutes your consent to such lawful monitoring for system protection and compliance purposes.

21. Reporting & Grievance Redressal

21.1 Purpose and Commitment

Eduquiz Techno Inspire Pvt. Ltd. is committed to ensuring that the TestWin Academy Platform remains a safe, transparent, and accountable digital environment. We recognize the importance of providing users with a clear mechanism to report violations, raise concerns, or seek redressal in case of abuse, data incidents, or infringement of rights.

21.2 Reporting Mechanism

  • If you believe that:  Your rights, privacy, or data have been violated;  You have been subjected to harassment, abuse, or misconduct on the Platform;  There has been an incident of cheating, impersonation, or integrity breach in a contest; or  Any content or activity on the Platform is unlawful, defamatory, obscene, or violates these Terms, You may report the issue directly to our Grievance Officer through the contact information provided below.

21.3 Grievance Officer Details

  •  Name: Mr. Dayaram Yadav  Designation: Grievance Officer  Email: [testwinacademy.com@gmail.com]  Contact No: +91 93529-62083  Address: Shrimadhopur Road, Lisariya, Srimadhopur, Sikar – 332712, Rajasthan, India The Grievance Officer is designated under the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and is authorized to receive and address user complaints relating to Platform use, data privacy, or rights violations.

21.4 Grievance Procedure

a.

To file a grievance, please include the following details in your written complaint:

  •  Your full name, registered email ID, and mobile number;  A detailed description of the issue or alleged violation;  Supporting documents, screenshots, or evidence (if any); and  The URL or section of the Platform where the issue occurred.

b.

Upon receiving a valid grievance, the Grievance Officer shall:

  •  Acknowledge receipt of the complaint within 48 hours;  Review and investigate the concern, coordinating with relevant internal teams or external authorities if required; and  Provide a resolution or final response within 30 days from the date of receipt, in accordance with applicable law.

21.5 Escalation and Cooperation with Authorities

a.

If your issue remains unresolved after 30 days, or you are dissatisfied with the resolution provided, you may escalate the matter to the appropriate statutory authority or data protection authority in India.

b.

The Company shall cooperate with law enforcement and regulatory authorities as required, to ensure compliance with applicable legal obligations and to protect user rights.

21.6 Abuse and Misuse of Grievance Mechanism

Users are expected to use the grievance mechanism in good faith. Filing frivolous, malicious, or fraudulent complaints may result in suspension of account privileges or other action under applicable law.

21.7 Record Retention

All grievances, responses, and related correspondence shall be securely recorded and retained for a minimum period as required by law, to facilitate audits, compliance verification, and lawful investigations.

22. Changes to Terms

22.1 Right to Modify or Update

  •  Eduquiz Techno Inspire Pvt. Ltd. reserves the right to amend, modify, or update these Terms & Conditions, the Privacy Policy, or any associated policies from time to time, in order to:  Reflect changes in applicable laws, regulations, or industry standards;  Introduce new features, services, or enhancements; or  Improve user experience, safety, and operational transparency.

Such modifications shall become effective upon publication unless otherwise specified.

22.2 Notification of Changes

a.

Material changes—those that substantially affect your rights, obligations, or the way your data is processed—will be communicated via:  Prominent notice on the Platform’s homepage or user dashboard, or  Email notification to your registered address, or  Any other reasonable electronic communication method.

b.

Non-material or routine updates (such as editorial corrections or feature clarifications) may be implemented without prior notice.

22.3 User Responsibility to Review

It is your responsibility to review the Terms periodically to stay informed about the latest version. The “Last Updated” date at the top of this document reflects the most recent revision.

22.4 Acceptance of Revised Terms

Your continued access to or use of the Platform after the effective date of any revised Terms shall constitute your acknowledgment and acceptance of the updated Terms in full. If you do not agree with the updated Terms, you must discontinue use of the Platform and may contact the support team to deactivate your account.

22.5 Binding Nature

All modifications are deemed legally binding once published. The Company shall not be liable for any loss or misunderstanding arising from failure to review updated Terms.

23. Governing Law & Dispute Resolution

23.1 Governing Law

These Terms & Conditions, along with any policies, transactions, or disputes arising out of or in connection with the use of the TestWin Academy Platform, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

23.2 Dispute Resolution through Arbitration

a.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the rights and obligations of the parties (“Dispute”), the parties shall first attempt to resolve the matter amicably through good-faith negotiations.

b.

If such efforts fail within thirty (30) days, the Dispute shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, and its subsequent amendments.

23.3 Arbitration Proceedings

a.

The arbitration shall be conducted by a sole arbitrator, mutually appointed by both parties. In case of disagreement on the appointment, the arbitrator shall be appointed in accordance with the procedure under Section 11 of the Arbitration and Conciliation Act, 1996.

b.

The seat and venue of arbitration shall be Jaipur, Rajasthan, India.

c.

The language of arbitration shall be English.

d.

The arbitration award shall be final and binding on both parties, and may be enforced by any court of competent jurisdiction in India.

23.4 Judicial Jurisdiction

Subject to the arbitration clause above, the parties agree that the courts at Jaipur, Rajasthan, India, shall have exclusive jurisdiction over all matters arising out of or relating to these Terms, including the enforcement or challenge of any arbitral award.

23.5 Costs and Legal Fees

Unless otherwise directed by the arbitrator, each party shall bear its own costs of arbitration, including legal fees, and share equally in the arbitrator’s fees and administrative expenses.

23.6 Injunctive Relief

Nothing in this clause shall prevent the Company from seeking interim or injunctive relief from competent courts in India to protect its intellectual property, confidential information, or business interests pending the final outcome of arbitration.

24.1.1 Entire Agreement These Terms, together with the Privacy Policy, any additional policies or contest-specific rules referenced herein, and any other written agreements expressly executed between you and Eduquiz Techno Inspire Pvt. Ltd., constitute the entire agreement governing your access to and use of the TestWin Academy Platform and Services.

All prior understandings, representations, or communications—whether oral or written—are hereby superseded and replaced in their entirety.

24. Miscellaneous

24.2 Severability

If any provision of these Terms is determined by a court or arbitral authority of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalid portion shall be interpreted, or replaced by a lawful clause, in a manner that most closely reflects the original intent of the parties.

24.3 No Waiver

The failure or delay of the Company in exercising any right, power, or remedy under these Terms shall not constitute a waiver of such right or any other rights. Any waiver must be in writing and duly authorized by the Company to be effective. A single or partial exercise of any right shall not preclude any further or future exercise thereof.

24.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of the Company. Any attempted assignment in violation of this clause shall be null and void. The Company may, however, assign or transfer its rights and obligations—without prior notice—to:  Any affiliate, subsidiary, or successor entity, or  Any third party in connection with a merger, acquisition, restructuring, or sale of business assets. All such assignments shall remain subject to these Terms and applicable data-protection commitments.

24.5 Headings and Interpretation

Section titles and headings are provided for convenience only and shall not affect interpretation. References to “you,” “user,” or “participant” include both individuals and authorized institutions using the Platform.

24.6 Survival

All provisions that by their nature should survive termination—including but not limited to those relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and dispute resolution— shall survive the expiration or termination of these Terms.

24.7 Force Majeure

The Company shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of nature, government actions, war, civil unrest, cyber- incidents, or network outages. In such cases, performance shall be suspended for the duration of the force- majeure event.

25. Contact Us

Legal Entity : Eduquiz Techno Inspire Pvt. Ltd. Brand: TestWin Academy Registered Address: Shrimadhopur Road , Lisariya, Srimadhopur, Sikar- 332712, Rajasthan Email: testwinacademy.com@gmail.com Phone: +91 93529-62083